![]() What customers must bring to their interviewĬustomers must bring their appointment letter or email with them to the interview, as it shows their booking reference number.Ĭustomers must also bring photo identification (for example, a driving licence) with them if we are interviewing them by video. Who can go to the interview with the customer We will use spoken English and Welsh (when requested for interviews held in Wales) during the interview and employ an interpreter if needed What kind of interview is available to them When we are ready to interview the customer, Teleperformance or the Central Booking team (for overseas customers) will contact the customer by letter or email and invite them to make an appointment for an interview. We invite selected customers to attend an interview. When we invite customers to attend an interview To issue a passport to the correct person Prove the parent (attending an interview) is related to the child as claimed (for overseas child applications) Prove the person attending the interview is the rightful holder of the claimed identity ![]() It includes when we will invite customers to attend an interview, what happens at an interview and what happens after the interview.Ī passport interview is an important part of the passport application process, we use it to protect people’s identity and reduce identity fraud. This section tells His Majesty’s Passport Office staff why we interview customers. This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III. Published for Home Office staff on 26 September 2022Ĭhanges from last version of this guidance Publicationīelow is information on when this version of the guidance was published: If you notice any formatting errors in this guidance (broken links, spelling mistakes and so on) or have any comments about the layout or navigability of the guidance then you can email Guidance & Quality, Operating Standards. If you have any questions about the guidance and your line manager or senior caseworker cannot help you or you think that the guidance has factual errors then email Guidance & Quality, Operating Standards. How a customer books a passport interview This guidance tells His Majesty’s Passport Office staff: About: Interviews: overview of the interview process This guidance tells His Majesty’s Passport Office staff what an interview is, who must attend, how a customer books an appointment and the types of interviews we offer.
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